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Workflows & Business Processes

Increased efficiencyby automating manual and repetitive tasks
Process complianceby reducing errors, missed steps and wrong decision
Competitive advantageby implementing processes that will bring your company to the next level

Workflow and Business Process
Business processes should not be manual; they should not take hours of yours or your people’s precious time. Paper documents and forms awaiting approval should not clutter your working space. Processes should not take days when they can be completed in hours.

We can give you an optimized, automated and completely tractable business processes implementation with the license-free version of SharePoint Services.

BenefitsBusiness ProcessesIT and Administrative ProcessesOur Offer

Here are some of the business processes that you can implement in your organization:

Type	Description
Human Resource Processes	Ø The Recruitment process Employee hiring and Interview Process, Employee “On-Boarding” process, and the Employee Leave processes Ø The Performance Review and Benefits management Managing performance evaluation forms Ø Vacation process, request for leaves and Corporate Calendar Manage the requests for vacations, sick leaves, and track total numbers of days in vacation. Manage the working time, people shifts and substitution Ø Employee Training Processes and Competency Management
Finance Department Processes	Ø Budgeting Plan and approve budgets for various expenses. Ø Purchase Requests Management Manage the approval at low level for every purchase request in the organization Ø Procurement Manage the complex purchasing decisions. Collecting offers, tenders and bid management. Ø Expense Reports processing Manage the expense reports for the employees
Document Approval and Compliance Processes	Ø ISO certification Manage documents and forms approvals and revisions. Ø Document Approval Processes Automation of various approval scenarios, tracking, and instant notifications. Eliminate completely paper-based approval
Customer Relationship Management processes	Ø Presales process Tracking leads and manage the investments in the presales. Promote opportunities and initiate the sales process. Ø Sales process Manage opportunities, orders and the invoicing, shipping Ø Marketing Process Manage the marketing campaigns Ø Service and Call Center Processes Managing calls, knowledge bases, etc

Type	Description
IT Department & Support Processes	Ø Service Desk Processes Cases, routing to appropriate technicians, tracking case status and progress, resolution notification, etc. Publish to self-service customer portals. Tracking issues, cases and trouble tickets from initiation to the resolution. Assign priority to each issue and automatically send it to the appropriate Helpdesk team, e.g. Desktop team, Network team or Telecom team. Receive daily, weekly and monthly reports on key support metrics to monitor and improve your customer service. Escalation based on priority & category. Ø Change and Configuration Management The Change approval process via Change requests. Maintain always up-to-date configuration. Ensure that each change is documented, tested, and approved before executed Ø Asset management Manage all corporate IT assets in terms of acquired and used software and hardware from accusation to disposition Ø Release management Manage and control the release cycles and execution of every configuration change – installation of new software, hardware upgrades.
Administration Processes	Ø Travel booking Ø Event organizing Ø Office supplies
Project Management and Solution Delivery Processes	Ø Project management processes (see Project Server) Manage project and resources through the project schedule, keep track of project cost and budget Ø Bug tracking and Issue Management processes Tracking bugs and issues from opening until closing Ø The task management processes Assign task to various people and manage the task progress over time Ø The requirements gathering process Ø Incident and Problem Management

This is an extract of the specific activities required in implementation of workflow and business process automation solutions. Abilitics can perform some or all of them in order to meet your business requirements.

Phase	Description
Installation	Install and Configure SharePoint Services / SharePoint Server / Forms Server for business process automation.
Process Definition	Define and document the business processes.
Requirements definition	Define functional and non-functional requirements, reporting requirements.
Development Forms	Implement forms with InfoPath, Forms Services and Excel Services.
Development Workflows	Implement business processes with SharePoint designer and/or Visual Studio.
Implement monitoring	Implement monitoring and Key performance indicators with SQL Server Analysis Services.
Develop reports	Implement various reports around the business process with SQL Server Reporting Services.
Custom Development	Develop any additional custom components / web parts in order to meet your requirements.
Integration with line of business systems	Integrate the business process with ERPs, CRMs, Billing, by using Business Data Catalog or BizTalk.